Terms of use

These Terms of Use ("Terms") govern your access to and use of the Dearest Forever family tree design application and related websites and services (the "Service"). The Service is operated by Dearest Forever ("we," "us," or "our").

By accessing or using the Service, you agree to these Terms. If you do not agree, do not use the Service.

1. Eligibility

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, you may use the Service only with a parent or legal guardian's consent.

2. Accounts and security

You may need an account to use certain features. You are responsible for maintaining the confidentiality of your credentials and for all activity under your account. You agree to provide accurate information and keep it up to date.

3. Your content

The Service may allow you to input, upload, store, and edit content such as names, relationships, dates, places, notes, and photos ("User Content").

You represent and warrant that:

• You have the rights and permissions needed to provide User Content to the Service
• Your User Content does not violate any law or the rights of any person (including privacy rights)
• If you include information about living people, you have permission to do so

If someone contacts us asking to be removed from a tree you created, we may pass the request on to you, and we may remove or restrict access to the affected information where we reasonably believe we are required to. We will tell you if we do.

If a print you order carries the scan code, scanning it opens the tree online. By default only the people given access to the tree can see it, and anyone else holding the print can see the tree’s name and ask for access; the tree’s owner can instead let anyone holding the print see it. The code is printed and cannot be changed, only switched off, and a page someone already opened can stay viewable for up to two hours.

4. License you grant to us

You retain ownership of your User Content. You grant Dearest Forever a limited, non-exclusive, worldwide, royalty-free license to host, store, reproduce, modify (for formatting and display), and use your User Content only as necessary to:

• Operate, maintain, and secure the Service
• Create and render your family tree designs and previews
• Compose short biographies of people on your tree who have died, for features you turn on
• Read an obituary you add and suggest facts from it for you to review, including through the service providers described in our Privacy Policy when you choose that
• Fulfill orders you request (including printing and shipping)
• Provide customer support and resolve issues
• Prevent abuse, fraud, or security incidents

5. Data storage and deletion

The Service may store your projects so you can return and reorder later. If you choose to keep your project data stored with us, you do so voluntarily and authorize us to store that data to provide the Service. We use reasonable safeguards, but no system is risk-free.

You can delete an individual tree from inside the designer, and your whole account from Account settings, at any time and without asking us. If you cannot sign in, email [email protected] from the address on your account and we will do it for you; we may ask you to verify your identity. We may retain certain information as required by law or for legitimate business purposes (e.g., transaction records, dispute prevention, and security logs). Backups may persist for a limited period, and deleted photographs are destroyed 30 days after deletion as described in our Privacy Policy.

6. Purchases

Everything Dearest Forever sells is a printed physical product — framed and unframed prints, and printed keepsakes such as puzzle booklets — shipped to you. We do not sell digital downloads. If you purchase through the Service, you agree to provide accurate billing and shipping information. Prices, taxes, and shipping fees (if any) will be shown at checkout.

Because products are custom-made, sales may be final except where required by law. Refunds will not be made for submitted orders or orders older than 30 days. Refunds on other orders will be considered on a case-by-case basis. See our Returns & refunds page for details.

Some of what we make is free: the puzzles, games and calendars generated from your tree, which you print yourself, and any sample files we publish. These are provided at no charge, are not a sale, and nothing in this section applies to them. We may change or withdraw free features at any time.

7. Fulfillment and third parties

We may use third-party service providers to help us operate the Service and fulfill orders: hosting and storage, payment processing, shipping, printing and framing, email delivery, live chat, website analytics, and an AI service that reads an obituary when you ask it to. We share only the information reasonably necessary for each. What the analytics and chat providers receive, and how to switch them off, is set out in section 6 of our Privacy Policy.

8. Acceptable use

You agree not to:

• Use the Service for unlawful, harmful, or abusive purposes
• Upload malware or attempt to interfere with the Service
• Access the Service in an unauthorized way or attempt to bypass security
• Impersonate others or misrepresent your identity

9. Intellectual property

The Service (including software, branding, and non-user templates/design elements) is owned by Dearest Forever and protected by intellectual property laws. You may not copy, modify, distribute, or create derivative works from the Service except as permitted by these Terms or by our written permission.

Third-party data. Place suggestions in the designer, and the place lookups behind the family map, include city and place data derived from GeoNames, used under the Creative Commons Attribution 4.0 license. We have adapted that data (filtered, reformatted, and combined with your own entries) for use in the Service.

10. Genealogy and accuracy

The Service is a design and visualization tool. We do not guarantee genealogical accuracy or completeness. You are responsible for reviewing and verifying User Content and outputs before placing an order.

11. Disclaimers

The Service is provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

12. Limitation of liability

To the maximum extent permitted by law, Dearest Forever will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, data, or goodwill arising out of or related to your use of the Service.

Our total liability for any claim arising out of or related to the Service will not exceed the amount you paid us in the 12 months before the event giving rise to the claim.

13. Indemnification

You agree to indemnify and hold harmless Dearest Forever from claims, damages, losses, and expenses (including attorneys' fees) arising from your User Content, your misuse of the Service, or your violation of these Terms.

14. Termination

You may stop using the Service at any time. We may suspend or terminate access if we reasonably believe you violated these Terms or if necessary to protect the Service, our users, or our rights.

15. Changes to these Terms

We may update these Terms from time to time. If changes are material, we will take reasonable steps to notify you (for example, via an in-app notice). Continued use after changes means you accept the updated Terms.

16. Governing law

These Terms are governed by the laws of the State of Utah, without regard to conflict of law principles. You agree that any dispute will be brought in the state or federal courts located in Utah, and you consent to personal jurisdiction in those courts.

17. Contact

Questions about these Terms:
[email protected]

Dearest Forever